988 AND THE DEVELOPING COMPREHENSIVE CRISIS RESPONSE SYSTEM - EXPANDING 988 CRISIS CONTACT CENTER CONNECTIVITY WITHIN THE NYS COMPREHENSIVE CRISIS RESPONSE SYSTEM. - THE NEW YORK STATE (NYS) OFFICE OF MENTAL HEALTH (OMH) IS COMMITTED TO ENSURING THAT NEW YORKERS EXPERIENCING A BEHAVIORAL HEALTH CRISIS HAVE EQUITABLE ACCESS TO INCLUSIVE, HIGH QUALITY 988 SERVICES FROM NYS CRISIS CONTACT CENTERS (CENTERS) THAT ARE FAMILIAR WITH AND DEDICATED TO THEIR COMMUNITY. THIS WILL BE DONE BY EXPANDING A DIVERSE WORKFORCE, 988 CENTERS CAPACITY, LINKAGES TO COMMUNITY SUPPORTS AND INTERVENTIONS, AND COMPREHENSIVE COMMUNITY EDUCATION AND MARKETING THROUGHOUT NYS. THIS PROJECT WILL SERVE ALL INDIVIDUALS WHOSE CALLS, CHATS, OR TEXTS ORIGINATE FROM NYS THAT ARE EXPERIENCING A BEHAVIORAL HEALTH CRISIS AND CONTACT 988. NYS ESTIMATES THAT CONTACTS MADE TO 988 WILL CONTINUE TO EXPAND BY ANOTHER 30% IN THE SECOND YEAR OF OPERATION WITH PROJECTIONS OF UP TO 50% ANNUALLY THEREAFTER. BECAUSE THIS PROJECT WILL

Summary

988 AND THE DEVELOPING COMPREHENSIVE CRISIS RESPONSE SYSTEM - EXPANDING 988 CRISIS CONTACT CENTER CONNECTIVITY WITHIN THE NYS COMPREHENSIVE CRISIS RESPONSE SYSTEM. - THE NEW YORK STATE (NYS) OFFICE OF MENTAL HEALTH (OMH) IS COMMITTED TO ENSURING THAT NEW YORKERS EXPERIENCING A BEHAVIORAL HEALTH CRISIS HAVE EQUITABLE ACCESS TO INCLUSIVE, HIGH QUALITY 988 SERVICES FROM NYS CRISIS CONTACT CENTERS (CENTERS) THAT ARE FAMILIAR WITH AND DEDICATED TO THEIR COMMUNITY. THIS WILL BE DONE BY EXPANDING A DIVERSE WORKFORCE, 988 CENTERS CAPACITY, LINKAGES TO COMMUNITY SUPPORTS AND INTERVENTIONS, AND COMPREHENSIVE COMMUNITY EDUCATION AND MARKETING THROUGHOUT NYS. THIS PROJECT WILL SERVE ALL INDIVIDUALS WHOSE CALLS, CHATS, OR TEXTS ORIGINATE FROM NYS THAT ARE EXPERIENCING A BEHAVIORAL HEALTH CRISIS AND CONTACT 988. NYS ESTIMATES THAT CONTACTS MADE TO 988 WILL CONTINUE TO EXPAND BY ANOTHER 30% IN THE SECOND YEAR OF OPERATION WITH PROJECTIONS OF UP TO 50% ANNUALLY THEREAFTER. BECAUSE THIS PROJECT WILL